This bill directs the Departments of State, the Treasury, the Interior, Agriculture, Labor, Health and Human Services, Education (ED), Veterans Affairs, and Homeland Security (DHS), the Small Business Administration (SBA), and the Social Security Administration (SSA) to take specified steps to improve service delivery and public perception of agency interactions.
Such steps shall include
State setting up an online passport renewal process;
Treasury expanding electronic tax filing and offering support via secure e-mail;
ED creating a centralized loan repayment portal;
DHS taking action to reduce passenger wait times at airports;
the SBA streamlining online disaster assistance applications; and
the SSA developing a mobile-accessible, online process for applying or receiving benefits.
The Office of Management and Budget must designate a team of individuals to lead and support agencies initiatives to improve public perception of agency interactions.
