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This bill requires the Social Security Administration (SSA) to improve the processing of disability insurance and supplemental security income claims through mandatory annual reviews, establishment of training programs for claims processors, and implementation of quality assurance standards. The bill mandates that SSA conduct reviews to identify processing errors, training needs, and common reasons for claim denials; establish annual and ongoing training programs for claims processors including disability etiquette training; and create quality assurance standards for field office staff. Additionally, the bill amends the Social Security Act to require independent review of unfavorable disability determinations and modernizes information submission methods to include email and fax.
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