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This bill establishes an Office of Veterans Experience within the Department of Veterans Affairs, headed by a Chief Veterans Experience Officer who reports directly to the Secretary. The office would collect and analyze data on why eligible veterans do not use available benefits, report findings to Congress disaggregated by benefit type and barriers, and develop guidance to improve veterans' access to VA benefits. The bill also requires the Government Accountability Office to review the efficacy of the VA's 1-800-MyVA411 hotline within one year.
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