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This bill amends federal law to establish a government-wide framework for improving federal service delivery. It creates a Federal Government Service Delivery Lead position within the Office of Management and Budget to coordinate efforts across agencies, requires each agency to designate a senior official responsible for service delivery improvements, and establishes standards for evaluating and enhancing how federal agencies interact with the public through various channels (online, in-person, by phone, etc.). The bill requires agencies to collect data on service quality, report on implementation efforts, and align with existing digital experience requirements, with no new funding authorized.
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