Improving IRS Customer Service Act
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Summary
The Improving IRS Customer Service Act requires the Internal Revenue Service to provide real-time dashboards on its website displaying phone wait times, call volumes, and service metrics, and to expand electronic access for taxpayers to view their tax returns, refunds, and IRS correspondence. The bill also directs the IRS to implement callback technology for calls unanswered within five minutes and to create online accounts allowing taxpayers and their authorized representatives to view documents and respond to IRS notices electronically.
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