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The Taxpayer Assistance and Service Act (TAS Act) is a comprehensive bill that modernizes IRS operations and taxpayer services. It requires the IRS to digitize tax returns and correspondence, establish a public dashboard showing call wait times and backlogs, expand electronic access to account information, and implement callback technology. The bill also strengthens the Office of the Taxpayer Advocate, reforms tax return preparer oversight, streamlines appeals procedures, enhances protections for whistleblowers and hostages, and makes various procedural improvements to tax administration and judicial review processes.
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